Our Policy

Customer care

We are a small number of people anxious to please our customers who take the time & make the effort to visit our web-site, and, if we are lucky to buy an item that they like.  It is therefor important to us to offer you quality products,  organic & locally made with our own wool from our home grown sheep. The two breeds of sheep we raise are both rustic breeds that stand up to the harsh conditions of Dartmoor in winter & who don't need  the attention of some breeds that have been crossed with other breeds. Rustic means that the sheep are hardy & acclimatise well to changes. 

Taking into account all the care we take of our animals the wool that they produce is of excellent quality, and, each procedure from shearing the sheep to the creation of the final product, a ball of coloured  wool would have been done by 100% ethical processes.

We love Dartmoor for it's many moods & seasons. The closeness of the sea affects the land, the peaty earth colours the water of the rives, the wind designs the shape of the tors & rocks & all of these factors influence the quality of the vegetables & fruit grown on Dartmoor. Like our sheep their wool is of an extra quality, soft & strong thus making the work of a knitter much more agreable to the touch & of course giving the final product a real plus for years to come. 

For any queries please drop us a line by mail or by text and we will get back to see as soon as possible. 

Even though we pay much attention to our final product & the packaging, it is always possible that something happens during the making up of the product or in the packaging. So if you feel it is important to let us know about a problem please call us & we will do our best to address the problem immediately.

 

Privacy and Data Protection Policy

We are committed to protecting any data that we collect concerning you. This Privacy and Data Protection Policy sets out how we collect, use personal and other data that you provide us with when using our website.

 

By using our Services or otherwise communicating with us you accept and consent to use of your personal information for the use in processing your order.

When you use our Services we will collect, store and use the following kinds of personal data:

  • Data when you register for use of our website or our Services

  • Records of our contact with you, which may include notes on our systems, telephone calls, emails or electronic communications and written correspondence

We will use personal data that we collect in the following ways:

  • To provide and administer our Services to you (for instance, processing orders and payments)

  • For governance, accounting, managing and auditing our business operations

  • To operate the website from a technical and practical perspective

  • To protect our business and your account from fraud and other illegal activities (for instance, by checking your password when you login)

  • For internal record keeping

Payment Methods

Credit / Debit Cards
Offline Payments